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Companion Card Program: Enhancing Accessibility and Inclusivity

Published: January 1, 2024 • Last updated: June 12, 2024

Quick Eligibility Check ✅

  • Permanent disability that requires life‑long support
  • Need a companion for community participation
  • Significant help with mobility OR communication OR access
  • Not income‑tested — decisions are based on **support needs**, not earnings

Apply for a Companion Card in Your State

New South Wales

Apply in NSW

Victoria

Apply in VIC

Queensland

Apply in QLD

South Australia

Apply in SA
Apply Now

Outings should be fun, not financial gymnastics. The Australian Companion Card lets a carer, friend, or family member join a person with disability for **free entry** at thousands of venues — cinemas, footy games, museums, concerts, you name it. Think of it as a golden ticket to inclusion.

Traveller using Companion Card with support worker

What Exactly is the Companion Card?

Launched by state governments, the **Companion Card** recognises that some people need another human (a “companion”) to safely and happily access the community. Show your card, and your companion’s ticket is instantly $0 at participating locations. Every state has its own logo and admin office, but the core promise is the same nationwide.

  • Carer / companion enters free — you only buy one ticket
  • Accepted at thousands of venues across NSW, QLD, VIC, SA + more
  • Works alongside the NDIS (great for social & community goals)

Why Cardholders (& Families) Love It

💸 Huge savings. Two for the price of one adds up fast — movie nights, festivals, AFL grand final… it’s all cheaper.

🎉 More spontaneous fun. No need to budget double for every outing; you’re more likely to say “yes” to last‑minute invites.

🧘 Less admin for coordinators. One card, clear rule: companion is free. Easy when writing service agreements or sourcing social outings for NDIS goals.

Who Qualifies? (Criteria Across NSW | QLD | VIC | SA)

The wording tweaks by state, but you generally must prove **all three** things:

  1. Permanent disability that is unlikely to change.
  2. Ongoing need for significant support with mobility, communication, or social access.
  3. That support is required for **every outing for the rest of your life** (not just sometimes).

Tip: Income and assets are never assessed — it’s 100 % about support needs.

How to Apply (Step‑by‑Step)

  1. Grab the application form from your state’s Companion Card website (links above).
  2. Fill personal details (use current postal & email addresses).
  3. Ask a qualified health professional to complete the disability / lifelong‑support section.
  4. Attach clear copies of ID + any relevant reports.
  5. Submit online or post — keep copies. Processing takes 2‑6 weeks.

Must‑Have Documents 📑

  • Photo ID (driver licence, proof‑of‑age, etc.)
  • Medical / allied‑health statement confirming lifelong support needs
  • Completed application form (all signatures!)

Using Your Companion Card

Booking online? Select “Companion Card” if the option pops up, or buy one paid ticket and flash the card at the gate for your companion’s free pass. Always carry it — venues can’t backdate freebies.

Need ideas? The official Companion Card site lists participating venues, or just call a spot and ask, “Do you accept the Companion Card?” You’ll be surprised how many say yes — including major public transport in some states.

Keeping It Current

Cards generally last 5 years. Renewal reminder letters turn up a few months before expiry — confirm details, send a fresh photo, done.

Seeing a local band with Companion Card

Rights, Responsibilities & Reporting Misuse

Your rights: free entry for one companion, no surcharge, equal seat options. Your responsibilities: use it only when you genuinely need a support person. If you spot misuse (e.g., someone selling “companion” tickets), tell the state Companion Card office — they take fraud seriously to keep the scheme fair.

Support Coordinators: Fast‑Track Tips 🚀

  • Prep medical letters at the same time as FCA paperwork.
  • Confirm eligibility with the planner to avoid multiple GP visits.
  • Use our Functional Capacity Assessment guide as a doc‑gather cheat‑sheet.

Checklist for Parents & Carers 📝

  • Photo ID of applicant
  • Healthcare professional statement
  • Signed application form (double‑check every page)

Conclusion: A Small Card, Big Freedom

The Companion Card scraps the “double ticket” problem and throws open the doors to movies, sport, art, travel and more. If you (or someone you support) need a helper everywhere you go, this is a no‑brainer. Grab the form, attach the proof, and start planning your next adventure — together and for the price of one. 🎉

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is the Companion Card Program and how does it enhance accessibility?
The Companion Card Program is an Australian initiative designed to promote inclusivity and accessibility for individuals with disabilities. By providing a Companion Card, carers are granted free entry to participating venues and events, such as cinemas, museums, and public transport systems. This program not only alleviates financial burdens but also empowers individuals with disabilities to engage more actively with their communities.
Who is eligible to apply for a Companion Card in Australia?
Eligibility for the Companion Card varies slightly across different states, including NSW, QLD, VIC, and South Australia. Generally, applicants must demonstrate a lifelong need for significant assistance with mobility and access due to a permanent disability. This includes individuals who require a carer to support them in community activities. To determine your eligibility, consult with your local Companion Card office or speak with your NDIS planner or support coordinator.
How can I apply for a Companion Card and what is the application process?
Applying for a Companion Card involves several key steps. First, obtain an application form from your relevant state authority, which is often available online. Complete the form with accurate personal and medical details, and gather necessary documents, including a statement from a healthcare professional verifying your need for lifelong support. Submit your application either online or by post, and ensure you keep copies for your records.
What are the benefits of holding a Companion Card for carers and individuals with disabilities?
The Companion Card offers numerous benefits, including free admission for carers to various participating venues, which significantly reduces the cost of outings and activities. This financial relief allows families to allocate resources to other essential needs. Additionally, the Companion Card facilitates greater social and community involvement, enhancing the quality of life for individuals with disabilities. By enabling access to arts, sports, and public events, the card promotes personal growth and independence.
Where can I use my Companion Card and how do I find participating venues?
The Companion Card is accepted at a wide range of venues across Australia, including cinemas, museums, theaters, and public transportation systems. To find participating venues in your area, visit the official Companion Card website, which offers an up-to-date directory of locations. Additionally, you can contact venues directly to inquire about their Companion Card policy. Local councils and community organizations may also provide lists of accepting establishments.